How can I book a ticket on your web-site?
To make a booking online you need to enter your trip information (dates of travel and airport’s three letter codes of your destinations) in a simple search form. Our search engine will offer you all available options for the trip. Select the option that fits you the best, enter the information of all passengers, submit payment and you will get your electronic ticket by e-mail. If your itinerary requires a paper ticket, it will be sent to your address by FedEx.
When do I get my ticket?
If your selected flight allows an electronic ticket, you will get your e-ticket by e-mail immediately after you purchased it. If you cannot have an e-ticket we will issue your paper ticket and sent it by FedEx to the address noted in your request form. The charge for shipping tickets by FedEx is $25, the delivery takes 2-3 days. Expedited delivery is also possible for an additional charge.
How far in advance should I buy my tickets?
We recommend you purchase your tickets in advance. All bookings done through our web-site are processed by real travel agents, therefore, sometimes it can take up to 24 hours, although in most cases we start working on your tickets immediately upon receipt of your order. If your trip allows an e-ticket there is no wait for home delivery. However, if only a paper ticket is allowed, please add a couple of days for shipping time.
What are e-tickets and do all airline companies sell them?
E-tickets are offered by all major airlines and allow you to travel without a paper ticket, eliminating the worry of loosing your tickets. Until you actually make a booking it is impossible to know whether your chosen flights offer e-tickets. Not all airlines offer this option yet and often paper tickets are required when you have a complicated itinerary involving several airlines. However, if an e-ticket is allowed on your trip, we always recommend it, as it is simple and more convenient.
How do I use an e-ticket?
If you purchased an e-ticket you will receive an e-mail containing your itinerary, your flight numbers and the reservation number. When you check in at the airport you will need to give the airline representative your name, your flight number and present your ID (a passport is required for all international flights). It is also recommended that you have a copy of your e-mail print-out with you. Some airlines may also ask you to show a credit card used for purchasing the ticket.
What is the difference between a published fare and a consolidator fare?
Consolidator or special fares are sold through large consolidator-agencies. Airlines sign contracts with them which give the agencies special all year round or seasonal tariffs which are lower than the standard published fares. The majority of consolidator fares also allow advance purchases, selecting specific seats on the aircraft and receiving bonus miles. With the consolidator fare we can also hold the reservation longer than with the standard published fares.
Are the prices quoted on your we-site good for a round trip or one way?
When you select your travel dates and destinations you can choose a one-way or a round trip. If you select a round-trip you will be given a round trip fare.
How can I pay for my tickets?
You can pay for your tickets with a credit or debit card issued in the USA or Canada. If you book your ticket from a different country and you permanently reside in this country, we might have to ask you for the additional information required by the airlines. If you don’t have a credit card, you can pay with the bank transfer, check , palpay system, etc. In this case, our ticket agents will have to issue your tickets, so it is best to call or e-mail us directly instead of doing an online booking.
Can I use my debit card for purchasing tickets?
Yes, you can. Just make sure that you have enough funds on your card to make a payment. Also, if you have to return a ticket, the banks usually take longer time to process these refunds.
Can I book online any time?
Yes, you can search for tickets and book them any time. Our ticketing agents will receive your requests and verify all the information before issuing your tickets. If for some reason, we cannot issue your ticket, our agents will contact you withing 24 hours and your payment won’t be processed.
Do you check credit cards before issuing the tickets?
Before we issue a ticket we verify that your billing address matches the information from the bank that issued your credit card. In some cases we can request a written authorization form to verify that the credit card does belong to you.
Can I purchase tickets for other people through your web-site?
You can purchase tickets for other people and pay for them with your credit card. In this case we will ask you to fill in a credit card authorization form (we send it to you by e-mail) and send it to us either by fax or e-mail. This form is a confirmation of purchasing tickets for people other than card’s owner. We will also need copies of both sides of your credit card and an ID (passport or driver’s licence). This system helps protect credit card owners from unauthorized charges by other people.
Can I buy tickets for unaccompanied minors?
Most airlines allow unaccompanied children to fly. However, you should verify with an airline to make sure it is allowed and find our about the rules. Here is standard information valid for most large airlines: young children (under 5 years old) need to be accompanied by a person older than 15 years old. For passengers from 5 to 15 years old an airline can provide a special service for an additional charge and supervise them during the flight. You need to request this service in advance. Children from 15 to 17 years of age may fly unsupervised. An adult meeting underage passengers at the airport of arrival must have a written permission to pick up a child. We strongly recommend to check with the airlines their rules regarding unaccompanied minors’ travel before you buy tickets for them!
Do you accept international credit cards?
We do. We might ask you to fill in an authorization form (we will send it by e-mail) and send it to our office either by fax or e-mail.
What do I do if my name on a ticket is misspelled?
Your name on a ticket should be spelled as it appears in your ID (passport for international flights). If the name is misspelled call us immediately at 1-888-263-0023 or e-mail us at email@example.com. You will be charged a small penalty fee for a a name change in an already issued ticket.
Why some of the airports/cities are not in your search database?
We offer tickets to all international destinations and most local airports. Some smaller airports might not be in the Global Reservation System yet – this depends on the airlines.
Why is that I cannot find my desired itinerary in your search engine?
It can happen if there are no seats available on the flight you have requested. Our search engine only gives you the flights which have seats. Try modifying your search: change dates, airlines, number of layovers, etc.
Can I get my money back if I have not used my ticket?
Published fares typically are nonrefundable. If you must cancel your trip most airlines will allow you to use your tickets at a later time within 12 months and will charge a small fee for it. Most special consolidator fares allow you to return your ticket but will charge a fee for that (usually from $300 and up). Every airline has its own rules and cancellation policies. You can also exchange your ticket after you pay a penalty fee and the difference in price. If you do need to cancel your ticket, please, contact us right away and we will do our best to help you get your money back.
Can I cancel my reservation?
To cancel the reservation for an already issued ticket please call 1-888-263-0023 or e-mail firstname.lastname@example.org
Can I change my flight after my ticket was issued or my booking was confirmed?
To do that, please call 1-888-263-0023 or e-mail email@example.com
How long does it take to get my money back for a returned ticket?
Usually, the return process takes 4-6 weeks from the moment we get your ticket (a paper ticket). Refunds to a debit card may take longer. You can get more information from the bank that issued your card.
Do I need a transit or any other type of visa?
You should check carefully the visa regulations in the country of your destination. Please remember it is your responsibility to ensure that you have the right travel documents before you check-in. Tickets may not be refundable if you are not allowed to travel due to lack of correct documentation.
If you talk to your ticket agent, let her know what your exact itinerary is, what countries you plan to visit and whether you plan to leave the airport in case of transit flights. We can only give you advice having full information about your trip. Also, we recommend you check with the consulates of the countries you plan on visiting.
Why in search results the system sometimes shows Major Carrier and not the name of the exact airline?
In some cases our contracts forbid us to name an airline. These are famous big airlines and we will be happy to give you more information on the airline by telephone or e-mail.
Why does my bank statement show the ticket price split in two parts?
In some cases we must split the cost of your ticket into two parts. Usually one part is the charges from the airline and another one is our service fees or shipping charges. In any case, the total for your ticket will never differ from the one give to you when you purchased your ticket.
Will you inform me if an airline cancels my flight or changes schedule?
We always do our best to inform our clients of all changes in their reservations. Sometimes the changes happen on a short notice, so we always recommend to check with the airline directly either on their web-site or by phone.
What happens if the fare drops after I purchase my ticket?
Airfares change throughout the day, based on demand for the flight and the airlines' right to change them at any time. At the time of your fare search and when you bought your ticket, our system showed the lowest fare available for purchase for the time and dates you requested.
Can I ask for specific seats on the plane?
Our reservation system does allow to accommodate your seat request as much as possible. These requests get sent to the airlines and they usually confirm them. However, in some cases flights are not available for online seat assignment.
Policies on advanced seating vary by airline. Some airlines assign seats immediately, others may only assign seats 90 days before the flight, and several airlines wait to assign seats until the day of the flight. For special seat assignments, such as seats for travelers with special needs, please call the airline directly.
Special seat requests may override frequent flyer and full price, unrestricted fare premium seating requests.
Can I upgrade my ticket?
Some airlines allow you to upgrade our tickets to business or first class tickets using miles. However this is entirely at the discretion of the carrier. It is advisable to check with the carrier directly.
Can I travel with my pet?
We cannot make reservations for pets. Please contact the airline you wish to travel on before you purchase your ticket as each carrier has specific restrictions in regards to animals.
How do I enter Frequent Flyer Numbers?
You can enter your frequent flyer numbers in the process of making your booking. Sometimes due to the combination of carriers the booking engine will not accept the number. You can contact us via telephone, chat or email to add the number to your booking manually.